RecDesk, software that allows people to register for programs and reserve facilities, is now live at the Roanoke Rapids Parks and Recreation Department.
While it’s not fully built out, the department is adding programs to the system as they come in, Assistant Superintendent Ryan Newsome said today. “It is live and we have quite a few programs.”
Youth basketball registration is live, and residents can get pool passes for the Chris Wicker Aquatic Center via the program, parks Director Kelly Daughtry said. The multipurpose room at T.J. Davis can be reserved via the program.
Daughtry said the department will eventually have all its programs on the software. “People can register from home for those things. If you’re getting a rec card you still would need to come in to do that because we need to take your picture, but all of our programs will eventually be on here. Even if you come in and you want to pay cash, we’re still going to register it.”
(RecDesk can be accessed at this link and the flier for Youth Basketball contains the URL as well as a QR code for the program)

Newsome said over the next week the department will be adding in Christmas parade registration. “It’s definitely more convenient as far as being able to register from home instead of having to come to T.J. Davis during open hours. You can be scrolling Facebook at 9 o’clock at night and see one of our fliers and think that’s fun and you want your kids to sign up. You can do it right then. You don’t have to wait for the next time to come in.”
It will also help improve communications, especially with sports leagues, he said. “It captures contact information. We’ll be able to communicate with them by league, by a team, through their coach. It gives us a lot of opportunities to communicate better with the public.”
Daughtry said the software allows the department to send emails about upcoming programs so people don’t miss deadlines and other information.
She said a lot of younger parents wanted to use a debit or credit card or an app to pay for registrations. “It just made it streamlined. It puts a lot of information at our fingertips as well.”
The software eliminates the need for paper storage and old receipt books of which there are boxes and boxes. “If we got a phone call and somebody had a question about a payment, the answer was when we got back to the office we would dig through the old paper receipt books, find your receipt and call you back,” Newsome said. “Now we have it. We can pull it up on any of our computers or phones so it gives us a lot more access and a lot faster access to our records.”
And, Daughtry said, “It will give participants access to that. They can go on their profile and see all the things they paid for.”
“We’re saving trees,” Recreation Superintendent Thomas Goble said. “It takes some of the human error out of some things.”
He said the old paperwork was hand-typed and then put on Excel sheets. “That took a lot of time.”
The money for the software was allocated for this fiscal year, Daughtry said. “We talked about it for a while but we did ask for it (during budget discussions for this fiscal year). We were able to start building it out after July.”
RecDesk has been good about providing support, she said. “They had someone dedicated to us, we met once a week, learned how to enter these programs and they gave us homework each week.”
The department is still learning about the software, she said, but wanted to get it out for Youth Basketball season. “They made that happen. They worked with us to have it go live for that and also for reserving the spots at the new Rochelle Park pickleball courts. You had to train all the part-time people that work here after hours.”
Goble said park rentals will go live in the spring.
“The spring season will have a big influx because we will be assisting all of the volunteer groups with registration,” Daughtry said. “So you have kind of a one-stop shop so you don’t have to send this money to T-ball for one kid, this money to baseball, and this money to softball. You can have all your information already in this program and you can just sign up. We distribute it out to those organizations so they can continue to run their leagues.”
Newsome said the system will help the department generate monthly reports. “It helps us with our deposits. We will save a ton of man-hours. It is essentially working as a part-time employee 24/7 so even when our buildings are closed, we still have an employee on duty.”
RecDesk provided the city with studies that show a 30 percent average increase in participation, he said. “We expect registration numbers to go up with a lot of our programs because of the ease of access.”
Daughtry said, “It’s going to be very helpful to our staff and the department but it will also make things so much more convenient for the people participating in our programs to be able to sign up at their convenience.”





