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NPAW's Gary Hunsberger on Streaming Analytics, AI

[embedded content] In this interview with Streaming Media contributing editor Jan Ozer, Gary Hunsberger, general manager of U.S. operations at NPAW (Nice People At Work), outlines the company’s approach to end-to-end quality monitoring, actionable data, and monetization support. Hunsberger, who joined NPAW seven weeks before NAB 2025, shares how the company differentiates itself in a crowded analytics market, […]

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NPAW's Gary Hunsberger on Streaming Analytics, AI

In this interview with Streaming Media contributing editor Jan Ozer, Gary Hunsberger, general manager of U.S. operations at NPAW (Nice People At Work), outlines the company’s approach to end-to-end quality monitoring, actionable data, and monetization support. Hunsberger, who joined NPAW seven weeks before NAB 2025, shares how the company differentiates itself in a crowded analytics market, discusses future AI integration plans, and previews growth initiatives in the U.S. and Canada.

With a presence spanning small houses of worship to global media platforms, NPAW delivers streaming analytics from the network probe level through to the end-user session, all within a single, customizable interface. Hunsberger explains how the platform helps customers retain subscribers, optimize CDN usage, anticipate churn, and make sense of overwhelming amounts of quality-related data—all while laying the groundwork for a greater North American footprint.

Below is a lightly edited version of the conversation.

From Bitmovin to NPAW

Jan Ozer: I’m sitting in the Nice People at Work booth with Gary Hunsberger, who’s going to talk about the products and services offered by NPAW. Thanks for joining me, Gary.

Gary Hunsberger: Nice to be here, Jan.

Jan Ozer: So, give us a few seconds on what you’ve been doing. Where’d you come from?

Gary Hunsberger: About seven weeks ago, I joined NPAW—formerly from Bitmovin—and I’m now the general manager for the U.S. and Canada.

Target customers and differentiation

Jan Ozer: We’re in your booth at NAB. What’s the big message here? Who are the companies you’re trying to reach, and how do you differentiate your products and services for those targets?

Gary Hunsberger: It’s any customer delivering streams to end users who wants to ensure a good customer experience. That could be anyone from small churches to the large organizations we all deal with.

Jan Ozer: Small churches? Is that really a market you serve?

Gary Hunsberger: We have customers that serve that market.

Jan Ozer: It’s a crowded market with several solutions. What’s different about NPAW?

Gary Hunsberger: What we’re doing from a network probe and network monitoring perspective—very early in the content lifecycle all the way out to the individual user session—is monitoring the stream throughout that entire process. Bringing that into a single window, or a single pane if you will, is something we’re doing that’s very unique.

Making data actionable

Jan Ozer: Maintaining quality is pretty complicated. There’s the merger of QoS and QoE. Describe your solution; what happens if I have a problem? How do you solve it before I even know it’s there?

Gary Hunsberger: That’s really where it’s at: making sure the data is there, but also that it’s actionable. Your teams need to get to that data quickly, understand the root cause of what caused an alarm or what’s going on with a CDN, and be able to act quickly.

We allow you to tailor the events that get triggered in a very granular way to suit your organization’s needs—and make that an easy process. We support customers with training and modeling, and in dashboard setup. The dashboards are highly customizable, and it’s important to have a simplified view when you need it. If you’re a network operator who just needs a simple view, customization is key—and we do that.

Live event support and root cause resolution

Jan Ozer: If I’m a live event producer, what am I watching during the show from a quality perspective?

Gary Hunsberger: It starts with your internal network. Then it’s the health of the CDN. When something goes wrong, how do you crack that open and figure out the root cause?

Issues usually show up on the player, and it’s guilty until proven innocent. It’s imperative that you can understand if it’s a DRM license server that’s not working correctly, or if you’ve got CDN caching issues. You must be able to quickly open that up and troubleshoot it.

Customer success stories and expansion strategy

Jan Ozer: What are your big plans for NPAW in the U.S.? I assume you’re here to increase presence, revenue, and profitability.

Gary Hunsberger: It’s an underserved market for us. We’ve got some very big names—lighthouse customers—but overall, it’s pretty underserved. I’m looking forward to perhaps putting out a U.S. office in New York, being closer to our customers, supporting them better, understanding their unique needs in this market, and growing the business that way.

Filtering the noise

Jan Ozer: One of the biggest problems in this business is that there’s almost too much information. You get so much data that you don’t know what to do with it. What’s NPAW’s solution?

Gary Hunsberger: That definitely happens. You can set a large number of filters and get a lot of errors. What we’re doing is putting an AI intelligence agent across the entire workflow—that’s going to help customers more quickly understand what’s causing those errors. We call it Sentinel.

Sentinel will make recommendations and allow customers, through a process of elimination and more training, to get to the root causes more quickly.

Jan Ozer: Who does the training?

Gary Hunsberger: We take care of that. We’re very strong in professional services—handholding customers, helping them set up dashboards. This is something that’s very new to a lot of customers, so we’ll be heavily involved in assisting them.

AI now and later

Jan Ozer: Where else are you seeing AI touch your products in the next 12 to 24 months?

Gary Hunsberger: This is a lot of work. I think we’re just going to get really good at this for now—and then we’ll see where it goes.

Helping customers monetise

Jan Ozer: We’ve been hearing “monetization” over and over. How does your product help customers monetise?

Gary Hunsberger: It’s about retention. Churn is an ongoing challenge for many of our customers. That gets to the heart of making sure the end user is having a good experience with their subscription or with the stream they’re watching.

We’re enabling customers to use the data we’re gathering to ensure that quality of experience is a good one. When it’s not, we help customers understand why and allow them to be more proactive.

For example, I had a meeting here with our friends over at Cleeng. They’re involved in subscription management. They can tell you how many customers churned last month—but they can’t tell you why.

When you couple a solution like Cleeng with what we gather, we can tell customers, “Everyone who churned last month was on Android.” That gives you actionable data. Let’s go take a look at our Android implementation and find out why that might be. Then we can be more proactive.

Jan Ozer: I want to prevent churn. How do you help me do that?

Gary Hunsberger: As you’re monitoring and tracking these issues, you can anticipate future problems. If you know you’ve had an issue with a DRM license server, that allows you to get ahead of it.

Maybe you reach out to those remaining Android customers, give them a free month, or just let them know you’re working on it. That proactive outreach can help keep them from churning.

Optimising multi-CDN delivery

Jan Ozer: What about multi-CDN? It’s something we hear about a lot. How are you helping customers implement that?

Gary Hunsberger: That’s really important. It speaks to cost. We all know there’s significant cost in distributing content.

Sometimes customers choose a CDN based on performance but don’t understand that there might be a more cost-effective CDN they could be using at any given time. Being able to monitor the performance of those CDNs—and switch actively, even mid-stream—is going to be a huge benefit.

Adoption rates and competitive differentiation

Jan Ozer: Looking at publishers in particular, how many of them currently have a QoS solution in place? Is it 100%? 50%?

Gary Hunsberger: What I’m seeing is that it’s about 100% in all cases. But when they take a look at the portfolio we’ve got and the holistic view we can give them, the lights go on.

Jan Ozer: What are the table-stakes features that differentiate you from other providers?

Gary Hunsberger: It’s that holistic view. There are a lot of siloed implementations out there. It’s important to be able to share and view data across the entire workflow.

If you’ve got data in one silo and data in another, you can’t share that. Organizations need to be able to share information amongst themselves.

 

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High Point Men’s Track and Field Team Five Peats as Big South Champions

Story Links ASHEVILLE, N.C. – For the fifth straight time, the High Point University Men’s Track and Field team was crowned the 2025 Big South Outdoor Track & Field Champions. The Panthers totaled 304 points after landing on the podium with 12 gold medals. “We talk about our goal being to […]

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ASHEVILLE, N.C. – For the fifth straight time, the High Point University Men’s Track and Field team was crowned the 2025 Big South Outdoor Track & Field Champions. The Panthers totaled 304 points after landing on the podium with 12 gold medals.

“We talk about our goal being to pursue excellence, not perfection,” Head Coach Mike Esposito stated. “For people who know track and field, there was some excellence out there for three days, so not perfection, but oh boy, they were excellent. I have the best staff in America; It’s not even close. We are very blessed at High Point with resources, but we have the best staff. We have the best work ethic in kids, and we’ve got a role in and it’s a tribute to my staff, so the preparation didn’t start this week. We are looking beyond this week and to North Florida here in two weeks to get some kids to Eugene for NCAA Nationals. We want to be a top 25 team in the country. It will and can happen at some point.”

 

The first two days of the Big South Championships held the decathlon, a mix of field event finals and the running event preliminaries. On Wednesday, the running event finals were completed along with another mix of field events. Following the three-day event, the Championship ceremony took place honoring various athletes of the year with the presentation of awards.

 

On day one, the first individual title of the meet was given to Justin Sluijter in the men’s long jump. He jumped 7.69m in the sand to earn first-place.

 

The men’s pole vault team swept the podium as Ricardo Montes de Oca was named the champion clearing 4.91m. Jackson Toumey placed second clearing 4.46m and Jason Olivera Jr. placed third clearing 4.01m.

 

In the throwing events, Alex Hoffman placed second in the men’s hammer throw after throwing 57.77m.

 

Rounding out the first day, Hunter Steinau put on a show in the men’s 10,000m race. He was crowned the champion after clocking a 30:33.78 time earning his first collegiate Big South title.

 

On day two, High Point had two athletes compete in the men’s 3,000m steeplechase. Aiden Morrison made the podium placing third with a 9:21.80 time. Evan J. Mills crossed the finish line two places behind Morrison with a 9:36.61 time for fifth place.

 

The Panthers had four athletes to compete in the decathlon across the two days including Cole Wilson, Evan Mills, David Caivano and William Reeves. Three Panthers swept the podium as Wilson was crowned the champion with a program record, 7,609 points, followed by Mills with 6,750 points and Caivano with 6,268 points. Reeves placed fourth with 5,508 points. Wilson recorded personal bests in the 110m hurdles (14.78), 1500m (4:35.59) and the 400m (49.58).

“The decathlon is very similar to a track meet all in one event,” Esposito added. “Because of the ups and downs of it, you are not going to have a perfect meet, just like you aren’t going to have a perfect dec. He mixed in PRs with some disappointing performances, but to his credit, he really rallied back at the end of both days in the 400m and 1500s to put him in a position to go to Eugene. When he focuses on excellence like he did and not perfection, he’s pretty darn good.”

 

In the men’s javelin, Drew Noblet placed second for a spot on the podium after launching the javelin a personal best 62.83m. In the men’s shot put, Caleb Barley placed fourth with a 16.21m throw and Hoffman placed fifth with a 15.91m throw.

 

In the jumps, Mobu Nwakor took home second place in the men’s triple jump with a season best 14.52m.

 

Kicking off the final day on Wednesday, the men’s 4x100m relay team secured first-place down the home stretch with a new program record 39.71 time. Following up the opening race, Graham Ferguson won the men’s 1500m race with a 3:49.74 time. Jason Thomson joined Ferguson on the podium in second place with a 3:50.41 time.

 

Antonio Votour jumped out to a lead in the men’s 110m hurdles and crossed the finish line in first place with a 14.97 time.

 

In the men’s 400m race, HPU swept the podium all recording new personal best times. Tim Brown took gold with a 46.45 time for new program record, Marquis Belle took silver with a 47.08 time and Myles Darroch took bronze with a 47.32 time.

 

In the men’s 100m dash, Keshon Sapp made the podium crossing the finish line in second place with a 10.30 time.

 

Camerin Williams made a statement in the men’s 800m with a new program and meet record clocking an impressive 1:47.37 time. Both Ferguson and Thomson joined Williams on the podium in second and third respectively with new personal best times. Ferguson recorded a 1:50.09 time and Thomson recorded a 1:51.25 time. Jake Weakland placed fourth with a personal best 1:51.73 time.

 

In the men’s 400m hurdles, Allon Sweeney placed second with a new personal best 52.97 time.

 

Steinau took home his second Big South title of the week in the men’s 5,000m race after registering a 14:29.77 time, beating UNC Asheville’s Paul Kiprotich by tenths of a second as they crossed the finish line. Gavin Stevens recorded a new personal best with a 14:33.43 time for fourth place.

 

Closing out the track events, the men’s 4x400m took home first place with a dominant 3:07.58 time. The group consisted of Marquis Belle, Camerin Williams, Myles Darroch and Tim Brown.

 

In the final events on the final day, Hoffman placed fourth in the men’s discus with a 47.52m throw. High Point had two Panthers make the podium in the men’s high jump. Alex Constantinou took first with a 2.09m mark and Shaun Thomas took second with a 2.07m mark after having a jump off in the finals. John Connors placed fourth with a 1.97m clear.

Following the meet, the Big South announced the athlete of the year awards. Below is the list of High Point student-athlete honorees.

Men’s Outstanding Performance

Cole Wilson, High Point (based on event performance by TFFRs of 7,609 points in the decathlon)

 

Men’s Coaching Staff of the Year

High Point

Men’s Scholar Athlete of the Year

Graham Ferguson, High Point (3.93 GPA, Accounting & Finance)

UP NEXT:

This concludes the 2025 High Point track and field outdoor regular season. Athletes who qualified for the NCAA First Rounds in Jacksonville, Florida will prepare for the postseason.

 

#GoHPU x #DefendTheTeam

 



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Maine West Boys Volleyball Officially Breaks School Record For Most Wins

Maine West boys volleyball tied the school record for wins Monday, May 5, but they had to wait until Tuesday, May 13 to officially break the record with their 26th win of the season. After a tough 25-21, 25-19 loss to Niles North Wednesday, May 7 to snap the Warriors perfect conference record, Maine West (26-5) […]

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Maine West boys volleyball tied the school record for wins Monday, May 5, but they had to wait until Tuesday, May 13 to officially break the record with their 26th win of the season. 
After a tough 25-21, 25-19 loss to Niles North Wednesday, May 7 to snap the Warriors perfect conference record, Maine West (26-5) rebounded to win 25-15, 25-16 over Vernon Hills May 13.
The Warriors surpassed the 25-12 team in 2022 for the most wins in a single season.
Maine West’s Aiden Michels (14) is fired up af…



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Gerena Leads Hofstra At CAA Outdoor Track & Field Championship

Story Links CAA Outdoor Track & Field Championship Results Greensboro, NC – Isabella Gerena recorded a personal best time in the 3000m Steeplechase to lead the Pride at the CAA Outdoor Track & Field Championship in Greensboro, North Carolina. Gerena finished the race in 10th […]

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Greensboro, NC – Isabella Gerena recorded a personal best time in the 3000m Steeplechase to lead the Pride at the CAA Outdoor Track & Field Championship in Greensboro, North Carolina. Gerena finished the race in 10th place with a time of 11:21.40.

Allison Reid finished the 1500m trials with a time of 4:53.83 to finish in 25th place out of the 29-runner field. In the 10,000m race, Saralyn Frederick finished with a time of 38:43.33 to place 18th of 18 runners. 

Elon leads the team competition with 44 points, with Hampton in second place with 29. As a team, Hofstra is not ranked. 

 



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2025 Boys Volleyball State Championships: Know Before You Go

Story Links GAINESVILLE, Fla. – In partnership with Polk County Public Schools and Visit Central Florida Sports, the Florida High School Boys Volleyball State Championships return this weekend to the Winter Haven Health Center on the campus of Polk State College in Winter Haven. This will be the third straight year that Polk State College will host the boys championship event, […]

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GAINESVILLE, Fla. – In partnership with Polk County Public Schools and Visit Central Florida Sports, the Florida High School Boys Volleyball State Championships return this weekend to the Winter Haven Health Center on the campus of Polk State College in Winter Haven. This will be the third straight year that Polk State College will host the boys championship event, but the first year the event consists of three separate classifications. The three-day event will comprise of semifinal matches on Thursday and Friday, followed by all championship matches on Saturday.

Some event notables heading into the weekend include the 2024 state champion Winter Park returning to the event to defend their title and seek their third overall championship school history. However, with the addition of the two new classifications, the Wildcats will do so in the newly formed Class 3A. Should they advance to the championship match on Saturday, they could see their 2024 opponent Southwest Miami who are also seeking their fourth overall title.  All remaining teams in the field this year will be seeking their first ever  state championship in the sport.

Tickets are currently on sale via GoFan for $14.00 if purchased in advance and $17.00 if purchased the day of, with no onsite ticket sales taking place. Tickets are general admission and good for the entire day of competition. Additionally, there will be no charge for parking onsite, as the $3.00 cost is already included in each ticket of admission. For a complete schedule, along with the playoff brackets and any additional event information, please see below or visit the boys volleyball sport page.

 

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2025 Boys Volleyball State Championships (Thursday, May 15 – Saturday, May 17) 

State Championship Tournament Match Schedule

Thursday, May 15

  • Class 1A State Semifinal #1, 4 p.m.

    • SLAM (Tampa) vs. True North (Miami)

  • Class 1A State Semifinal #2, 7 p.m.

    • J.C. Bermudez (Doral) vs. King’s Academy (West Palm Beach)

Friday, May 16

  • Class 2A State Semifinal #1, 10 a.m.

    • Lake Howell (Winter Park) vs. Suncoast (Riviera Beach)

  • Class 2A State Semifinal #2, 1 p.m.

    • Gulf Breeze vs. Reagan (Doral)

  • Class 3A State Semifinal #1, 4 p.m.

    • Horizon (Winter Garden) vs. Winter Park

  • Class 3A State Semifinal #2, 7 p.m.

    • Seminole Ridge (Westlake) vs. Southwest Miami

Saturday, May 17

  • Class 1A State Championship, 1 p.m.

    • Defending champion: Winter Park 

  • Class 2A State Championship, 4 p.m.

    • Defending champion: new classification

  • Class 3A State Championship, 7 p.m.

    • Defending champion: new classification

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Know Before You Go:
Where: Polk State College – Winter Haven Health Center (Winter Haven)
When: Thursday, May 15th – Saturday, May 17th  
Host: Polk County Public Schools
Tournament Brackets: Class 3A | Class 2A | Class 1A
Event Schedule & Results: click here
Admission: $14.00 with advance purchase and $17.00 the day of

  • All tickets available via GoFan with NO onsite ticket sales taking place
  • $3.00 cost of parking included in each ticket of admission 

Parkingfee included in ticket of admission with all proceeds retained by the Host
Official Merchandise: Team IP
Event Photography: Fastbreak Connect
Live Webcast(s): NFHS Network
Lodging and Event Information: click here*

*This is a collection of resources provided by the host organization to better assist you in your travel and stay within Polk County. All lodging and attractions will need to be contacted for more information, and are not directly affiliated with the FHSAA or Local Organizing Committee.

 



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Sponsorships available to become Brevard County firefighter

BREVARD COUNTY, Fla. — Want to become a Brevard County firefighter? Now is your chance with an annual sponsorship award offered by Brevard County Fire Rescue. One young scholarship recipient says he has a personal motivation to serve the public. What You Need To Know Brevard County Fire Rescue offers annual sponsorship awards to help […]

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BREVARD COUNTY, Fla. — Want to become a Brevard County firefighter? Now is your chance with an annual sponsorship award offered by Brevard County Fire Rescue.

One young scholarship recipient says he has a personal motivation to serve the public.


What You Need To Know

  • Brevard County Fire Rescue offers annual sponsorship awards to help attract firefighters and paramedics
  • Jeff Gauvin and 33 others will attend Eastern Florida State College for EMT or fire training academy
  • The department has hired 72 sponsorship recipients since the program began in 2021, and more are in the hiring process
  • About 25,700 firefighter-paramedic positions were expected to open annually each year from 2023 to 2033, the U.S. Labor Department reported

Jeff Gauvin steps away from the stress of working two jobs, seven days a week, with his music. His goal is to pay his car off.

Jeff Gauvin is looking to become a firefighter-paramedic after his grandmother passed away in a house fire two years ago.

“For me, it’s just something I want to be a part of, to make sure nobody else has to go through that phone call, because my dad called me when it happened,” Gauvin said. “I found out through him. That’s something I want to help prevent.”

Gauvin is on his way to becoming a first responder after being awarded one of 34 Brevard County Fire Rescue firefighter sponsorships.

Gauvin and the others will attend Eastern Florida State College for emergency medical technician or fire academy training.

Since the program began in 2021, the department has hired 72 recipients, and 19 more are currently in the hiring process.

Gauvin, who now works two jobs, seven days a week and gets away from the stress of that with his music, learned about the scholarship through a friend who is an EMT in Orlando.

“He’s going to work with me when I’m going through school and help me through the process,” Gauvin says.

According to the U.S. Bureau of Labor statistics, about 25,700 openings for firefighters/paramedics were expected nationwide each year from 2023 to 2033.

The national average for demand nationwide by 2026 is 8%, and Florida stands at 7%, according to the Labor Department.

The increase in demand can be attributed to injuries, job transfers and retirements, officials said.

The training to get new firefighters and paramedics ready for their jobs is physically taxing.

“I lift Monday, Wednesday, and Friday, and I run every day after work,” Gauvin said. “I just get it in.”

He recommends the path to anyone.

“They are with you the whole way through,” Gauvin said. “They’re telling you what to do. They are motivating you and giving you some words of encouragement.”

The fourth annual BCFR sponsorship signing day is May 28 at 3 p.m. at Station 48 in the Viera community.



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Gulf Breeze boys volleyball advances to state Final Four in Winter Haven

The Gulf Breeze boys volleyball team continues to make some history. In just its second year as a program, the Dolphins are in the state Final Four after sweeping Nease, 3-0, in the Region 1-2A finals on May 13. Gulf Breeze has won its last six matches via sweep, with the last four all being […]

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The Gulf Breeze boys volleyball team continues to make some history.

In just its second year as a program, the Dolphins are in the state Final Four after sweeping Nease, 3-0, in the Region 1-2A finals on May 13. Gulf Breeze has won its last six matches via sweep, with the last four all being in the postseason through the district and region tournaments.

But the contest against Nease allowed the Dolphins to show “mental fortitude,” head coach Jackson Arnold said. It was Gulf Breeze’s first match on the road in a few weeks, after going to North Bay Haven on April 22. Since then, the team has hosted at “The Tank.”

“Usually our team is very reliant on our passing in our ball control defensively, and yesterday Nease did very well trying to get us out of system with their serves. It was a different gym that we’ve ever played in before, and it was a little bit of a different ball,” Arnold said. “But what we did was keep our mental fortitude and our focus between teammates and ourselves.”

Gulf Breeze may now have a road playoff game under its belt for the 2025 season, but that doesn’t mean the Dolphins have been afraid of traveling throughout the year. The squad had already been to the Jacksonville area during the season, plus played at a tournament in the Orlando area against some tough competition.

After beating Nease earlier in the week, Gulf Breeze opted to stay on the road and travel directly to Winter Haven, where the state Final Four is slated to be held on May 16-17.

Arnold said it just “logistically” didn’t make sense to drive back to Gulf Breeze from Jacksonville, then have to turn right back around and head to Winter Haven the next day. Instead, they’ll find a place to practice down south before the semifinals against top-seeded Reagan on May 16.

The winner of that semifinal game, which is scheduled for 1 p.m. ET at Polk State College, will face the winner of No. 2 Suncoast and No. 3 Lake Howell for the championship on May 17.

“We’ve been in this situation before throughout the season just traveling to larger games, traveling to bigger tournaments. I feel like the boys are mentally prepared as they can be and they’ve seen every kind of level of talent throughout the season that they can possibly see,” Arnold said. “So there shouldn’t be any surprises. You’re always going to have some issues here and there, but that’s my job as a coach to minimize the risk.”

That’s not to say Gulf Breeze isn’t enjoying the journey to the destination at the same time. Since the Dolphins’ team is made up of athletes not just from Gulf Breeze, but from Navarre, Milton and Central, the extended road trips allow for more team bonding.

Especially since teammates might only see each other during practice or game days, and not throughout the day at school like most other programs.

“It’s really really good for the boys to be able to have some quality time together, especially leading into these larger games where they can really learn about each other’s personalities and build a good cohesive bond that would contribute positively on the court,” Arnold said.

With Gulf Breeze now in the Final Four, that means all three of Gulf Breeze’s volleyball teams – including girls indoor and girls beach – have made it to the state’s biggest stage. The girls indoor team fell in a five-set match in the championship game in the fall, while the beach team just successfully defended its state crown.

Now, the boys team will look to make some noise.

“I mean, I just it says a lot about the Panhandle and its drive for excellence in sport. … It Just shows that our our community is ready to rally upon these new programs and can give their full support,” Arnold said. “Encouraging is the best word I can say when you have the support of a community behind you. It takes a village not an individual, so I’m so really thankful for that and I don’t know it would not be possible without the community that we have.”



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