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Wearable fitness trackers can make you seven times more likely to stick to your workouts – new research

The hardest part of any workout regime is sticking with it. Around half of those who start an exercise programme stop within six months. But our recent study found that using wearables (such as a smartwatch) not only makes people more likely to start working out, they’re also seven times more likely to still be […]

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The hardest part of any workout regime is sticking with it. Around half of those who start an exercise programme stop within six months.

But our recent study found that using wearables (such as a smartwatch) not only makes people more likely to start working out, they’re also seven times more likely to still be active after six months compared to those who didn’t use a smartwatch.

Our study focused specifically on adults who had recently been diagnosed with type 2 diabetes. Physical activity is a cornerstone of type 2 diabetes management, as it helps regulate blood sugar, supports cardiovascular health and improves quality of life.

Yet around 90% of people with type 2 diabetes fall short of weekly physical activity recommendations. Common barriers include low motivation, uncertainty about what activity is safe and a lack of tailored support.


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Our study tested a new approach using wearable technology and remote coaching to overcome these barriers. We found that people who followed a smartwatch-supported remote coaching programme were ten times more likely to start a workout regime than those who received remote coaching alone.

The study involved 125 adults aged between 40 and 75 from the UK and Canada who had recently been diagnosed with type 2 diabetes. All participants worked with an exercise specialist to co-design a personalised six-month physical activity plan. The focus was on gradually increasing both moderate-to-vigorous exercise (with a target of 150 minutes per week) and daily lifestyle activity. Support was delivered remotely through phone or video calls.

Half of the participants were randomly assigned to use wearable technology to support their personalised activity plans. The smartwatch had movement and heart rate sensors, a mobile app to track activity and personalised text messages based on their recent progress. They could also message their coach, receive real-time feedback and adjust their activity plans accordingly.

The results were striking. Compared to the control group, those who were given a smartwatch were ten times more likely to start working out regularly, seven times more likely to still be active after six months and three times more likely to remain active one year later – even after support had ended.

At the end of the programme, over 50% of the smartwatch group were meeting recommended activity levels. In comparison, only 17% of the control group were.

Feedback from participants showed that the flexibility of plans, personalised messages and smartwatch data were key motivators. While some faced early challenges with the technology, most adapted quickly.

A person checks their heart rate on their fitness watch.
Half of those who used a smartwatch met recommended weekly activity levels.
Melnikov Dmitriy/ Shutterstock

These findings support growing evidence that wearable technology can help people become – and stay – more active. While our study focused on people with type 2 diabetes, similar benefits have also been observed in the general population.

For example, one trial found that inactive adults (aged 45-75) who were given pedometers and walking advice increased their daily step count by around 660 steps after 12 weeks compared to a control group. Those given a pedometer were also more active three years later.

Since then, wearable technology has advanced. Modern smartwatches now capture a wider range of metrics beyond steps – such as heart rate and activity intensity. A 2022 systematic review and meta-analysis, which analysed more than 160 randomised controlled trials, found that fitness trackers and similar devices were effective at increasing physical activity by an average of around 1,800 steps per day. Importantly, the most sustained improvements occurred when wearables were paired with personalised feedback or behavioural support.

Together, these studies suggest that wearables can be powerful tools for long-term behaviour change and may help us better stick to our fitness goals.

Wearable fitness trackers can extremely helpful – but only if you use them purposefully. Our research, along with findings from other studies, shows that wearables are most effective when they help you apply proven behaviour-change strategies.

Here are some evidence-based tips to help you get the most out of your device:

1. Set realistic, specific goals

Plan exactly when and how you’ll move. Apps can help you set daily or weekly targets. Research shows that breaking down big, vague intentions – such as “get fit” – into small, concrete steps makes it easier to stay motivated and avoid feeling overwhelmed.

2. Schedule activity and stick to it

Use reminders or calendar prompts to build a regular routine. Consistency builds habits, and scheduled activity reduces the chance of skipping workouts due to forgetfulness or lack of planning.

3. Track your progress

Monitoring your activity helps you stay motivated and accountable. This feedback boosts motivation by showing that your efforts are making a difference, increasing your sense of control and accountability.

4. Use small rewards

Many devices include features such as badges or streaks, which reinforce progress. Celebrating small wins triggers feelings of accomplishment, which encourages you to keep going and helps build long-term habits.

5. Share with others

Whether it’s a friend or coach, sharing your progress can boost commitment. Knowing others are aware of your goals can increase motivation, provide encouragement, and help you overcome challenges.

6. The tracker is a tool, not the solution

It won’t change behaviour on its own. Its value lies in how it supports your goals and helps you build lasting habits.

These techniques don’t just encourage short-term change – they build motivation, self-belief and routine, which are key for maintaining healthy habits over time.

Our research shows that when wearable tech is used as part of a structured, supportive programme, it can make a real difference – especially for people managing health conditions such as type 2 diabetes. By combining wearable technology with personalised coaching and proven behaviour change techniques, you might just have a better chance of sticking with your physical activity goals.



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Lottery.com Announces $10 Million Acquisition of GXR World Sports Assets

FORT WORTH, Texas, June 26, 2025 (GLOBE NEWSWIRE) — Lottery.com Inc. (NASDAQ: LTRY, LTRYW), a leading technology company transforming the intersection of gaming, sports and entertainment, today announced it is advancing its global expansion with the planned launch of the Sports.com Super App (the “Super App”)—a first-of-its-kind digital destination for sports fans worldwide. The Super […]

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FORT WORTH, Texas, June 26, 2025 (GLOBE NEWSWIRE) — Lottery.com Inc. (NASDAQ: LTRY, LTRYW), a leading technology company transforming the intersection of gaming, sports and entertainment, today announced it is advancing its global expansion with the planned launch of the Sports.com Super App (the “Super App”)—a first-of-its-kind digital destination for sports fans worldwide. The Super App is designed to combine live streaming, social engagement, e-commerce and gamification into a single immersive ecosystem.

The Super App, which is scheduled to launch in select global markets in Q3 2025, will initially focus on soccer and motorsport—two verticals Sports.com has been aggressively expanding into through a series of high-profile sponsorships and strategic initiatives. The Super App will be built on an existing platform development by Galaxy Racer Holdings Limited (“GXR”), The GXR app has achieved more than one million monthly active subscribers organically, demonstrating significant early traction and category-defining potential.

“We’ve spent the past two years building Sports.com around key pillars like soccer and motorsport,” said Mark Bircham, Director of Sports.com. “This acquisition and the launch of the Sports.com Super App is the culmination of a precise strategy to consolidate fragmented sports experiences. Our partnerships with emerging motorsport stars like Callum Ilott, Louis Foster, and Sebastian Murray, along with this technology acquisition sets the stage for an aggressive media expansion that will redefine how fans watch, play and engage with their favorite leagues, teams, and players.”

The Super App will integrate six primary features into a single experience: live streaming, community chat hubs, stats-based social media, e-commerce, real-money and fantasy sports gaming, and sports news. The Super App aims to engage fans across the full lifecycle of the sports experience, tapping into the 4–5 hours of average fan interaction beyond match time each week.

Revenue streams will include premium streaming subscriptions, in-app advertising, merchandising and interactive gamified challenges. Plans are underway to extend into additional sports verticals and incorporate immersive streaming experiences later this year.

To accelerate the development timeline for the Super App, Lottery.com has signed a Letter of Intent (LOI) to acquire a 51% controlling interest in the sports and technology assets of GXR, valuing the transaction at $10 million pre-money. Subject to due diligence and final agreement, the deal allows Lottery.com to fund the $5.1 million initial investment via cash, stock, or a combination at a fixed $3.00 share price. A $15 million financing commitment has also been pledged by Lottery.com to fuel expansion of the Sports.com Super App.

All GXR unencumbered assets, including its tech stack and user base, will be transferred to a new entity (NewCo), of which Lottery.com will initially own 51%. The agreement includes a call option to acquire 100% ownership of NewCo by the end of 2027. Exclusivity has been secured through June 30, 2025, with an automatic 30-day extension, and closing is anticipated on or before August 1, 2025.

“This is a transformational moment for the worldwide sports media ecosystem,” said Paul Roy, Founder and CEO of GXR. “Together with Lottery.com and Sports.com, we are developing the world’s first true sports super app. As global licensing discussions advance, and integration with the Lottery.com family of brands begins, we see a future where fans control their entire live event experience—on the Super App, across all screens, in every corner of the globe.”

About Lottery.com

The Lottery.com Inc. (NASDAQ: LTRY, LTRYW) family of brands — including Sports.com, Tinbu and WinTogether, comprise a unified ecosystem that integrates gaming, entertainment, and sports. Follow the Company on XInstagram and Facebook.



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Xiaomi launches its new budget tracker, the Xiaomi Smart Band 10

TL;DR Xiaomi has revealed all about the newly launched Xiaomi Smart Band 10. The device debuts with a 1.72-inch display, AI-powered fitness tracking, heart rate broadcasting, and deeper integration across Xiaomi’s ecosystem. Pricing for the Xiaomi Smart Band 10 starts at $49.90 in global markets. After weeks of leaks and speculation, Xiaomi has officially pulled […]

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The Xiaomi Smart Band 10 features a larger display thanks to narrow bezels.

TL;DR

  • Xiaomi has revealed all about the newly launched Xiaomi Smart Band 10.
  • The device debuts with a 1.72-inch display, AI-powered fitness tracking, heart rate broadcasting, and deeper integration across Xiaomi’s ecosystem.
  • Pricing for the Xiaomi Smart Band 10 starts at $49.90 in global markets.

After weeks of leaks and speculation, Xiaomi has officially pulled back the curtain on the Smart Band 10, the latest addition to its wildly popular fitness tracker lineup. The new wearable features key design tweaks, upgraded fitness tracking features, and deeper integration with Xiaomi’s growing ecosystem. Up front, the tenth-generation band boasts a larger 1.72-inch AMOLED display, thanks to narrower (and now symmetrical) bezels. Combined with the screen’s 1,500 nits peak brightness and a 60Hz refresh rate, that should translate to more vibrant visuals and smoother interactions.

The Xiaomi Smart Band 10 can be paired with a variety of band materials.

According to the product page on Xiaomi’s website, the device is available in three metallic finishes of Midnight Black, Glacial Silver, and Mystic Rose, or as a premium ceramic edition in white. However, the company’s press release also mentions a green metallic option as well as additional ceramic variants. Regional availability may vary. All builds can be paired with a broad range of strap materials, ranging from fluororubber to leather to a knitted silk band. The tracking pill can also still be worn beyond the wrist, including on the new metallic pearl chain available for wearing the device as a pendant. Users can also personalize the device with a large selection of watch faces, including designs featuring mini-games.

The tracker retains the line’s design and can be paired with a variety of band materials or even worn beyond the wrist.

As far as fitness tracking capabilities are concerned, the band builds on its predecessors with a new 9-axis motion sensor, more than 150 workout modes, AI-powered training tools, and key upgrades in line with growing market trends. Users can expect personalized recovery plans and adaptive insights, swim stroke detection, on-wrist running guidance, and enhanced sleep detection. The Xiaomi Smart Band 10 is also the first in the series to support heart rate broadcasting, making it a more capable companion for serious athletes dependent on connected fitness apps.

The Xiaomi Smart Band 10 features broad integration with the brand's ecosystem

For users already embedded in Xiaomi’s ecosystem, the Smart Band 10 also offers tighter device integration. From their wrists, users will be able to control a wide range of products, including everything from tablets to thermostats. Xiaomi also announced a modular desktop dock that can act as both a speaker and a smart alarm hub. Meanwhile, the band features a battery life claim of up to 21 days to provide plenty of usage between charges. With the always-on display enabled, that spec is cut down to 9 days.

Despite added features and a larger display, the Smart Band 10 still boasts up to 21 days of battery life.

The Xiaomi Smart Band 10 starts at $49.90 in global markets. Xiaomi says the wearable will be available in Europe, Latin America, the Middle East, Southeast Asia, and several other locales. For what it’s worth, the wearable costs 269 yuan (~$37) in China for the standard metal model, while the NFC-enabled version is priced at 319 yuan (~$44). The top-tier ceramic edition comes in at 379 yuan (~$52).

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Valorant Masters 2025 Showcases Web3’s 50% Revenue Boost in Esports

The Valorant Masters 2025 tournament has achieved unprecedented milestones in the esports industry, attracting a massive audience and participation. The event showcased the latest advancements in Web3 technology, demonstrating the transformative potential of blockchain and decentralized platforms in competitive gaming. The integration of Web3 elements, such as non-fungible tokens (NFTs) and decentralized finance (DeFi), has […]

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The Valorant Masters 2025 tournament has achieved unprecedented milestones in the esports industry, attracting a massive audience and participation. The event showcased the latest advancements in Web3 technology, demonstrating the transformative potential of blockchain and decentralized platforms in competitive gaming. The integration of Web3 elements, such as non-fungible tokens (NFTs) and decentralized finance (DeFi), has significantly enhanced the fan experience and opened new avenues for revenue generation and community engagement.

The tournament featured a diverse lineup of teams from around the world, each competing for the top spot in the competitive Valorant scene. The intense matches and strategic gameplay captivated audiences, with viewers tuning in from various regions to witness the action. The event’s success can be attributed to the seamless integration of Web3 technology, which allowed fans to engage with the tournament in innovative ways. For instance, fans could purchase exclusive NFTs, participate in DeFi staking pools, and even vote on in-game decisions, creating a more immersive and interactive experience.

The impact of Web3 on the esports industry is undeniable. By leveraging blockchain technology, esports organizations can create more transparent and secure ecosystems, ensuring fair play and protecting the interests of both players and fans. The decentralized nature of Web3 also enables greater community involvement, as fans can directly influence the direction of their favorite teams and tournaments. This shift towards a more decentralized model is expected to drive further innovation and growth in the esports sector, as organizations continue to explore the potential of Web3 technology.

The Valorant Masters 2025 tournament serves as a testament to the evolving landscape of esports, where technology and community engagement are at the forefront. As Web3 continues to shape the future of competitive gaming, it is clear that the industry is poised for significant growth and transformation. The success of this event underscores the importance of embracing new technologies and fostering a more inclusive and interactive fan experience. With the continued integration of Web3 elements, the esports industry is set to reach new heights, attracting a broader audience and creating more opportunities for players, teams, and fans alike.



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Why are youth sports so expensive?

The U.S. has been the largest importer of sporting goods since 2010, accounting for 31% of the world’s imports in 2022. Youth sports are a big part of Karli Casamento’s life. Her son, Jax, 15, golfs and plays on three baseball teams. Her youngest son, Colt, 7, plays baseball and basketball. The costs, especially for […]

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The U.S. has been the largest importer of sporting goods since 2010, accounting for 31% of the world’s imports in 2022.

Youth sports are a big part of Karli Casamento’s life. Her son, Jax, 15, golfs and plays on three baseball teams. Her youngest son, Colt, 7, plays baseball and basketball.

The costs, especially for Jax, add up in a hurry. That’s why Casamento, 48, and her husband, Michael, 46, are watching closely for the ramifications of tariffs on their rising youth sports budget.

“All of their equipment I’m sure comes from China,” said Karli Casamento, a second-grade teacher in suburban Philadelphia. “As they get bigger, they need new equipment. So that is definitely a concern.”

For families like the Casamentos and businesses in the marketplace, there is continued uncertainty surrounding the possible effects of President Donald Trump’s tariffs — the 10% baseline tariffs, along with a 30% rate on Chinese goods — on youth sports.

Nike, Adidas, Under Armour and Puma were among 76 companies that signed an April 29 letter to Trump asking for a footwear exemption from reciprocal tariffs. The Footwear Distributors & Retailers of America letter warned tariffs would “become a major impact at the cash register for every family.”

Amer Sports, the parent company of Wilson Sporting Goods and Louisville Slugger, downplayed the effect of tariffs when it announced its first-quarter earnings on May 20. But looking beyond this year, chief financial officer Andrew Page mentioned pricing as one way the company could offset higher import tariffs.

Dick’s Sporting Goods reaffirmed its earnings guidance for 2025 when it provided its first-quarter update on May 28. CEO Lauren Hobart said Dick’s had no plans to trim its product assortment in response to tariff costs, and that its guidance confirmation was based on its belief it can manage the situation.

“We are constantly assessing our pricing down to the item level, SKU level, and we do that based on consumer demand and the profitability of the business,” Hobart said in response to a question on possible price increases. “We have a very advanced pricing capability, much more advanced than we used to have, and much more enabled to make real time and quick decisions.”

Many of the US’s most popular sports rely on imported equipment

The U.S. has been the largest importer of sporting goods since 2010, accounting for 31% of the world’s imports in 2022, according to a 2024 World Trade Organization report. Boosted by racket sports, China is the most significant exporter of sporting goods at 43% in 2022.

Fueled by golf, badminton and tennis equipment, Vietnam and Taiwan experienced rapid expansion in exporting outdoor sports equipment to the U.S. from 2018 to 2024, according to data from the consulting firm, AlixPartners. Vietnam increased 340% to $705 million, and Taiwan was up 16% to $946 million.

Tariffs of 46% for Vietnam and 32% for Taiwan could go into effect next month after a 90-day pause.

Hockey skates, sticks and protective gear are often imported. Same for baseball gloves and composite and aluminum bats, which are often imported or use materials that are imported, according to the National Sporting Goods Association. Soccer goals, lacrosse nets and cones are often sourced from low-cost labor markets.

“You can’t get around the fact that a lot the stuff that we use in youth sports is coming from abroad,” said Travis Dorsch, the founding director of the Families in Sport Lab at Utah State University. “So surely if the tariffs go into effect and in any long-term or meaningful way, it’s going to affect youth sports.”

The Casamento family cheers for the Philadelphia Phillies, and that’s how Jax and Colt got into baseball. Karli Casamento called sports “a safe way to socialize, and it gets them active.”

But equipment has become a major expense for the family. Jax has a $400 bat and a $300 glove, Karli Casamento said, and his catching equipment is $700. There is an additional cost for registration for his travel team, in addition to what it costs to travel to tournaments.

“We’ve tried to say to Jax, ‘Well, you’re in ninth grade now, do you really need to play tournament ball? You’re not going to grow up and be, you know, the next Mike Schmidt,’ things like that,” Karli Casamento said, “because it’s just, it’s $5,000 a year and now we have two kids in sports.”

Tariffs may not impact all sports families equally

That effect most likely will be felt by middle- and low-income families, threatening recent gains in participation rates for youth sports.

The Sports & Fitness Industry Association, which tracks youth participation by sport, found in 2023 there was a 6% increase in young people who regularly participated in a team sport, which it said was the highest rate (39.8%) since 2015. An Aspen Institute study released in October showed participation for girls was at its highest levels since at least 2012.

“I’m really concerned that we’re going to spike this great momentum because families, who are already saying that sports is getting increasingly more expensive, equipment’s getting more expensive and they’re continuing to stretch to make that work, like this might be the one that just kind of puts them over the sidelines,” said Todd Smith, the president and CEO of the Sports & Fitness Industry Association.

Smith was in China in April for a World Federation of Sporting Good Industries board meeting. He visited some manufacturing facilities while he was in the country.

“The ones that I went to are really, really impressive,” Smith said. “First class, high tech, like highly skilled. And the thought that tariffs are all of a sudden just going to allow a 10-plus million dollar facility to just pop up the next day in the U.S. is just, it’s not feasible.”

Low-income families were already feeling a financial strain with youth sports before Trump was elected to a second term. According to the Aspen Institute study, 25.1% of children ages 6-17 from households earning under $25,000 played a sport on a regular basis in 2023, down slightly from 25.8% in 2022. That’s compared to 43.5% of children from households earning at least $100,000, up slightly from 42.7% in 2022.

Youth sports participation has a wide range of ramifications for public health, said Tom Farrey, the founder and executive director of the Aspen Institute’s Sports & Society Program.

“This incredibly virtuous cycle can be engaged if you can simply get kids off their phones and off their couches and into the game and they have a sustained experience into adolescence,” Farrey said. “And if you don’t, then you’re at risk for a range of health consequences, including obesity.”

Going along with playing on three baseball teams, Jax Casamento has workouts for his travel squad and also takes hitting lessons. The Casamentos turned a baseball trip to South Carolina into a family vacation last year.

Michael Casamento is a physical education teacher in an elementary school, so the family’s concerns about the effect of tariffs on the cost of youth sports go beyond their two boys.

“I work with a lot of kids that are a lower socio-economic status,” Karli Casamento said. “It really makes it harder for those types of families to be able to afford to play sports.”

Copyright 2025 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.     



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Xiaomi Smart Band 10 Review: The Best Budget Fitness Tracker, Again

At a glance Expert’s Rating Pros Stylish design Large, clear display Smooth software 5ATM waterproof Cons Mi Fit app feels a bit clunky in places Heart rate tracking not impeccable Ceramic edition pushes price up Our Verdict The Xiaomi Smart Band 10 cements its place as the best cheap fitness tracker with some nice upgrades, […]

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Affina’s managed services model sticks out for sports teams unable to fully on take on a fan loyalty program

CrowdPlay and Rethink Loyalty were speaking separately with the Boston Celtics about their fan engagement efforts in 2023 when a Celtics executive pointed out the two companies’ interlocking capabilities. The two sports fan engagement tech companies should merge instead of competing, the exec suggested. (Light bulb!) Within a year, the companies had merged, officially forming […]

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CrowdPlay and Rethink Loyalty were speaking separately with the Boston Celtics about their fan engagement efforts in 2023 when a Celtics executive pointed out the two companies’ interlocking capabilities. The two sports fan engagement tech companies should merge instead of competing, the exec suggested.

(Light bulb!)

Within a year, the companies had merged, officially forming Affina in December 2024. The timing was perfect. Many loyalty programs created during the 2010s withered on the vine, but rapid and widespread adoption of digital ticketing during COVID laid the foundation for the sports industry’s second crack at loyalty programs.

“Because you now have tech adoption mandated to some extent,” said PagsGroup associate Zach Yoshor, “That’s really what’s driving another look at how to incorporate better engagement tools into sports.”

Sports properties are approaching the fan loyalty program 2.0 era in different ways:

  • Some are designing, building and running programs in-house.
  • Others are doing some of the digital development and ongoing operations work in-house, but getting specific expertise from third parties.
  • Many more sports organizations, lacking the resources or wherewithal to do any of that, are outsourcing much of the work and upkeep to a third party, such as Affina.

“We have two companies,” said Affina co-founder and CEO Andrew Pizzi. “[CrowdPlay] was expert in delivering loyalty solutions for sports teams and [Rethink] was expert in building card-linked and affiliate offer platforms. These are not features, they’re two businesses that came together to deliver a comprehensive solution for customers.”


The CrowdPlay portion of Affina’s business lets fans benefit from their fandom by earning rewards for all types of actions, whether completing a trivia quiz or scanning a QR code at a season-ticket members event. The Rethink Loyalty half of Affina provides the card-linked offers that help fund loyalty programs and generate revenue in a way sports loyalty programs didn’t in the past. Industry feedback led to the third leg of the Affina business, its managed services offering, in which the company operates sports properties’ loyalty programs once they’re built.

“That’s a part of the model that made a lot of sense,” said Next League Chief Digital Officer Shripal Shah. “Having dedicated attention to the loyalty touchpoints alone is going to see a higher [return on investment]. Them offering the managed services is why so many people are asking about them right now.”

Managed services quickly proved a differentiator for Affina in a fragmented field of competitors, helping the company double its sports client roster — which now includes Fanatics, a slew of NBA and NHL teams and an impending first NFL team — each year since 2021. The company has made the prospect of launching, maintaining and growing a fan loyalty program less daunting for sports properties, many of which were burnt in the past by loyalty program failure.

“When we first got into sports loyalty, it was a term that teams were scared of. They’d had bad experiences. Loyalty is at this point where it’s very hot, it’s about to really take off.”

—  Andrew Pizzi, Affina co-founder and CEO

“I think the hard part was proving out the ROI and the lift was heavy, and it was just hard,” said Matt Griffin, Celtics senior vice president of strategy and business operations. “With companies like Affina, it’s easier to see that now.”

Affina recently closed a seven-figure Series A funding round with Yoshor and PagsGroup, the family investment office of Stephen Pagliuca, a former owner of the Celtics who knows sports team business operations. The company’s revenue has grown 307% in the past 12 months, though Pizzi couldn’t disclose revenue figures or whether the company was profitable. The business is non-capital intensive, and thanks to a timely, Celtics-inspired merger (and investment from its former owner), the Boston-based company is well positioned to take advantage of the fan loyalty renaissance in sports.

“When we first got into sports loyalty, it was a term that teams were scared of. They’d had bad experiences,” Pizzi said. “Loyalty is at this point where it’s very hot; it’s about to really take off.”


CrowdPlay, founded by Pizzi and Mike Cusano, originated as a gamification platform teams could use to engage fans, primarily in the minor league sports world.

The company had just raised a funding round in 2020 when COVID hit, eliminating crowds. Pizzi and Cusano pondered returning the investment, but ultimately sat on it for a year and a half. Because of the pandemic, they could get audiences with the pro sports teams that were previously too busy to meet. The duo listened to teams’ stories, cataloging the unfulfilled visions.

Repeatedly, teams said they had started a loyalty program led internally by a specific employee. Within a year or two, that employee would leave the job, and the program lost its pilot. That cycle would repeat again in another year or two.

What if CrowdPlay, in addition to providing the loyalty program product, could be the consistent shepherd of that program for the team, even through organizational change? Industry feedback was immediately positive.

“No one wants more tools,” Pizzi said, “they want solutions.”

Rethink Loyalty, led by Simon Goldstein, was building a business around the complex topic of CLO and arrived at the managed services model in a similar way. Major financial institutions, such as Chase or Visa, might have in-house card-linked offers expertise, but most companies, including relatively smaller ones such as sports teams, would not. By necessity, Rethink had to design, build and fully manage its solution.


Once the companies merged, the card-linked offer business became a key underpinning. Partnering with larger companies enabled Affina to amass roughly 80,000 card-linked offers, a huge offer pool for sports clients mostly clueless about creating such a library from scratch. Those offers effectively fund a team’s loyalty program.

“We were really the first company that white-labeled CLO to drive loyalty for teams and brands,” said Goldstein, Affina co-founder and chief innovation officer.

The card-linked offer business subsequently becomes a major data source for the sports property that can inform sponsorship and sales teams about their fans’ buying behaviors and habits. The Affina platform collects the data from fans’ card-linked shopping and makes it accessible to the team, which can use the information to source new sponsorship and sales leads (“Did you know 35% of our fans shop with you twice a month?”). Financial services company Plaid provides Affina clients with 24 months of historical spending data and all future spending data (regardless of where a fan’s card is used).

“Card-link offers can really drive a lot of insights around a fan persona,” said Shah. “From my experience, having a direct card link, because you can see real transactions, you can do better marketing.”


Fanatics initially wanted to become a merchant in Rethink Loyalty’s card-linked offers program. The sports merchandise juggernaut happened to have a significant pain point at that time: The average Fanatics customer was shopping with them only a few times per year. How often does a fan need a jersey?

That led Fanatics to become a Rethink customer. By folding in Rethink’s card-linking tech, Fanatics’ FanCash became more valuable to customers. That sparked a 2.8 times increase in spending frequency for Fanatics’ FanCash+ members compared to average customers, a 29% increase in average basket size and a 4.3 times increase in spending on Fanatics’ website.

“This was an opportunity to reward their customers everywhere else they shopped,” Goldstein said.

“You can be as involved or as little involved as is comfortable for you, as you want to. If you need a lot of hand holding, they’ll hold your hand.”

—  Matt Griffin, Celtics senior vice president of strategy and business operations

When Rethink merged with CrowdPlay, the Fanatics relationship came along, too. That relationship appeals to clients such as the Celtics, whose Celtics Rewards points can be converted into FanCash and used on Fanatics’ platform. Affina and Fanatics handle fulfillment for team clients, sending gear directly to fans.

The New Jersey Devils’ three-year deal with Affina expired last summer, and the team went to the open market to study at least five other options. Affina’s managed services model set it apart and led to a new deal.

“There is a high level of trust,” said Zack Robinson, Devils vice president of ticket sales and service. “It’s huge because we don’t have a ton of bandwidth.”

Ditto for the Celtics, who couldn’t dedicate a full-time employee to their program, which launched last November with Affina. The Celtics, with huge ticket demand, limited the program to season-ticket holders. Membership sits in the low thousands. Their loyalty program choices are colored by not owning or operating TD Garden. The team is involved in Celtics Rewards, of course, but Affina handles the operations nitty-gritty, such as customer service.

“You can be as involved or as little involved as is comfortable for you, as you want to,” said Griffin. “If you need a lot of hand holding, they’ll hold your hand.”


Robinson first joined the Devils in 2017 and immediately scrapped the existing loyalty program he found. The challenge with the old program was “it was all on us,” he said. “I felt like I was hacking into an original Apple computer trying to set up the back end. We were kind of scarred.”

Robinson later launched the Devils’ Black and Red Rewards, partly to reinforce game attendance by offering rewards to season-ticket members who sell unused tickets back to the team. After its first season, the program was offered as a perk to season-ticket members who auto-renewed. Two-hundred ticket accounts chose it as an incentive. Several years later, 75% of the Devils’ season-ticket members are enrolled in Black and Red Rewards, with 70% using it daily. Eighty-five percent use it weekly, and 90% monthly. Trivia is one of the most popular engagement games, with 1.5 million questions answered this past season.

The Devils nominated Affina for an NHL Stanley Award in the Best Ticketing Initiative category. Based on the success, the Philadelphia 76ers, another Harris Blitzer Sports & Entertainment-owned team, rolled out a similar program with Affina last season. The next decision for the Devils is whether to expand Black and Red Rewards fan base-wide, and when.

“Are rewards a fad or does it have staying power? I get asked that all the time,” Robinson said. “Right now, the feedback is I think if you do it right, it does.”



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